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--- wiki:v2:install_pixymon_on_windows_vista_7_8 [2018/05/23 22:59]
pixycam
+++ wiki:v2:install_pixymon_on_windows_vista_7_8 [2023/05/11 17:17] (current)
pixycam
@@ Line 3: / Line 3: @@
-====== Installing PixyMon on Windows Vista, 7, or 8 ======
+====== Installing PixyMon on Windows Vista, 7, 8, 10, or 11 ======
 You will need a USB micro cable for your computer to talk to Pixy2. This cable is included with Pixy2.
@@ Line 9: / Line 9: @@
 {{wiki:v2:img_5250_result.jpg?300}}
-Download the latest PixyMon version [[wiki:v2:Latest_release|here]]. and run the installer. Don't plug in your Pixy into your computer yet though.
+Download the latest PixyMon version [[https://pixycam.com/downloads-pixy2/|here]]. and run the installer. Don't plug in your Pixy into your computer yet though.
-When installing PixyMon on a Windows Vista, 7, or 8 machine, installation will proceed as expected, until you get to the driver pre-installation. The message "Pre-installing device drivers. Please be patient!" will be displayed, and after a few moments, you'll see a dialog that looks like this:
+When installing PixyMon on a Windows Vista, 7, 8, 10, or 11 machine, installation will proceed as expected, until you get to the driver pre-installation. The message "Pre-installing device drivers. Please be patient!" will be displayed, and after a few moments, you'll see a dialog that looks like this:
 {{wiki:img:80af2da8f93342a26bb34ac4529b2d1fa51db58e.jpg}}
@@ Line 35: / Line 35: @@
 What's next? Let's [[wiki:v2:Teach_Pixy_an_object_2|teach Pixy an object]]!
-Troubleshooting: if PixyMon still displays the message "error: No Pixy devices have been detected" even after everything is installed, you may have a device driver issue. Computers with a Renesas host controller generally need their drivers updated - [[wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon#check-to-see-if-the-device-driver-is-loaded-or-if-there-s-a-device-driver-issue|click here]] for more info.
+=== Troubleshooting ===
+If the driver pre-installation window did not show up during install, try going into the driver folder (typically C:/Program Files(x86)/Pixy/driver) and double clicking on the “.inf” files to manually install.
+If PixyMon still displays the message "error: No Pixy devices have been detected" even after everything is installed, you may have a device driver issue. Computers with a Renesas host controller generally need their drivers updated - [[wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon#check-to-see-if-the-device-driver-is-loaded-or-if-there-s-a-device-driver-issue|click here]] for more info.
+If you're not able to run PixyMon successfully, please try manually adding the program to Windows Defender Exclusion List, as described [[https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus|here]].

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