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--- wiki:v2:install_pixymon_on_windows_vista_7_8 [2018/07/20 17:58]
jfrench
+++ wiki:v2:install_pixymon_on_windows_vista_7_8 [2021/02/20 01:40]
jfrench added manual driver install info, reformat troubleshooting section
@@ Line 35: / Line 35: @@
 What's next? Let's [[wiki:v2:Teach_Pixy_an_object_2|teach Pixy an object]]!
-Troubleshooting: if PixyMon still displays the message "error: No Pixy devices have been detected" even after everything is installed, you may have a device driver issue. Computers with a Renesas host controller generally need their drivers updated - [[wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon#check-to-see-if-the-device-driver-is-loaded-or-if-there-s-a-device-driver-issue|click here]] for more info.
+=== Troubleshooting ===
+If the driver pre-installation window did not show up during install, try going into the driver folder (typically C:/Program Files(x86)/Pixy/driver) and double clicking on the “.inf” files to manually install.
+If PixyMon still displays the message "error: No Pixy devices have been detected" even after everything is installed, you may have a device driver issue. Computers with a Renesas host controller generally need their drivers updated - [[wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon#check-to-see-if-the-device-driver-is-loaded-or-if-there-s-a-device-driver-issue|click here]] for more info.
 If you're not able to run PixyMon successfully, please try manually adding the program to Windows Defender Exclusion List, as described [[https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus|here]].

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