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--- wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon [2018/05/20 14:18]
pixycam
+++ wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon [2020/05/27 04:50]
jfrench
@@ Line 23: / Line 23: @@
 {{wiki:img:cd71e623ead0031af41d26f7a387e1b6b69f3eb7.jpg}}
-**If you don't see Pixy in the Device Manager**, this is often caused by a cable issue. Try another USB cable and see if the problem persists.
+**If you don't see Pixy in the Device Manager**, this is often caused by a cable issue. Try another USB cable and see if the problem persists. Also, this can be a driver install issue - try going into the driver folder (typically C:/Program Files(x86)/Pixy/driver) and double clicking on the ".inf" files to manually install.
 **If you see Pixy in the Device Manager, but you see a defunct device** (a device with an exclamation point), the device driver may not have been installed correctly. This is known to happen when some anti-virus programs are enabled during installation (Avast in particular). Right-click on the defunct Pixy device in the Device Manager and reinstall the drivers by pointing to the pixy.inf file in the C:\Program Files (x86)\PixyMon\driver directory. You may need to uninstall before reinstalling.
@@ Line 57: / Line 57: @@
 ===== 5. Reload firmware onto your Pixy. =====
-Follow the directions [[wiki:v2:Uploading_New_Firmware|here]] to upload the latest firmware onto your Pixy. If your Pixy won't accept new firmware or you have problems, please contact us (<support@charmedlabs.com>).
+Follow the directions [[wiki:v2:Uploading_New_Firmware|here]] to upload the latest firmware onto your Pixy. If your Pixy won't accept new firmware or you have problems, please contact us (<support@pixycam.com>).

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