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wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon [2018/04/09 21:52]
jfrench - Imported by DokuWiki Advanced Plugin
wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon [2020/05/27 04:50]
jfrench
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-===== 1. Do you have another USB cable you can try real quick? =====+===== 1. Do you have another USB cable you can try? =====
  
-Bad USB cables are a common problem.+Bad USB cables are a common problem. ​ 
  
  
-===== 2. If you have a pan/tilt mechanism, unplug the servos, just in case. =====+===== 2. If you have a pan-tilt mechanism, unplug the servos, just in case. =====
  
 The servos don't affect USB communications,​ but a defective servo might. Unplug the servos from your Pixy just to make sure they are not causing problems. The servos don't affect USB communications,​ but a defective servo might. Unplug the servos from your Pixy just to make sure they are not causing problems.
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 {{wiki:​img:​cd71e623ead0031af41d26f7a387e1b6b69f3eb7.jpg}} {{wiki:​img:​cd71e623ead0031af41d26f7a387e1b6b69f3eb7.jpg}}
  
-**If you don't see Pixy in the Device Manager**, this is often caused by a cable issue. Try another USB cable and see if the problem persists.+**If you don't see Pixy in the Device Manager**, this is often caused by a cable issue. Try another USB cable and see if the problem persists. Also, this can be a driver install issue - try going into the driver folder (typically C:/Program Files(x86)/​Pixy/​driver) and double clicking on the "​.inf"​ files to manually install.
  
 **If you see Pixy in the Device Manager, but you see a defunct device** (a device with an exclamation point), the device driver may not have been installed correctly. This is known to happen when some anti-virus programs are enabled during installation (Avast in particular). Right-click on the defunct Pixy device in the Device Manager and reinstall the drivers by pointing to the pixy.inf file in the C:\Program Files (x86)\PixyMon\driver directory. You may need to uninstall before reinstalling. **If you see Pixy in the Device Manager, but you see a defunct device** (a device with an exclamation point), the device driver may not have been installed correctly. This is known to happen when some anti-virus programs are enabled during installation (Avast in particular). Right-click on the defunct Pixy device in the Device Manager and reinstall the drivers by pointing to the pixy.inf file in the C:\Program Files (x86)\PixyMon\driver directory. You may need to uninstall before reinstalling.
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 ===== 5. Reload firmware onto your Pixy. ===== ===== 5. Reload firmware onto your Pixy. =====
  
-Follow the directions [[wiki:​v2:​Uploading_New_Firmware|here]] to upload the latest firmware onto your Pixy. If your Pixy won't accept new firmware or you have problems, please contact us (<​support@charmedlabs.com>).+Follow the directions [[wiki:​v2:​Uploading_New_Firmware|here]] to upload the latest firmware onto your Pixy. If your Pixy won't accept new firmware or you have problems, please contact us (<​support@pixycam.com>).
  
  
wiki/v2/i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon.txt ยท Last modified: 2020/10/05 19:45 by jfrench