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wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon [2018/04/09 21:52] jfrench - Imported by DokuWiki Advanced Plugin |
wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon [2020/05/27 04:50] jfrench |
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- | ===== 1. Do you have another USB cable you can try real quick? ===== | + | ===== 1. Do you have another USB cable you can try? ===== |
- | Bad USB cables are a common problem. | + | Bad USB cables are a common problem. |
- | ===== 2. If you have a pan/tilt mechanism, unplug the servos, just in case. ===== | + | ===== 2. If you have a pan-tilt mechanism, unplug the servos, just in case. ===== |
The servos don't affect USB communications, but a defective servo might. Unplug the servos from your Pixy just to make sure they are not causing problems. | The servos don't affect USB communications, but a defective servo might. Unplug the servos from your Pixy just to make sure they are not causing problems. | ||
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{{wiki:img:cd71e623ead0031af41d26f7a387e1b6b69f3eb7.jpg}} | {{wiki:img:cd71e623ead0031af41d26f7a387e1b6b69f3eb7.jpg}} | ||
- | **If you don't see Pixy in the Device Manager**, this is often caused by a cable issue. Try another USB cable and see if the problem persists. | + | **If you don't see Pixy in the Device Manager**, this is often caused by a cable issue. Try another USB cable and see if the problem persists. Also, this can be a driver install issue - try going into the driver folder (typically C:/Program Files(x86)/Pixy/driver) and double clicking on the ".inf" files to manually install. |
**If you see Pixy in the Device Manager, but you see a defunct device** (a device with an exclamation point), the device driver may not have been installed correctly. This is known to happen when some anti-virus programs are enabled during installation (Avast in particular). Right-click on the defunct Pixy device in the Device Manager and reinstall the drivers by pointing to the pixy.inf file in the C:\Program Files (x86)\PixyMon\driver directory. You may need to uninstall before reinstalling. | **If you see Pixy in the Device Manager, but you see a defunct device** (a device with an exclamation point), the device driver may not have been installed correctly. This is known to happen when some anti-virus programs are enabled during installation (Avast in particular). Right-click on the defunct Pixy device in the Device Manager and reinstall the drivers by pointing to the pixy.inf file in the C:\Program Files (x86)\PixyMon\driver directory. You may need to uninstall before reinstalling. | ||
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===== 5. Reload firmware onto your Pixy. ===== | ===== 5. Reload firmware onto your Pixy. ===== | ||
- | Follow the directions [[wiki:v2:Uploading_New_Firmware|here]] to upload the latest firmware onto your Pixy. If your Pixy won't accept new firmware or you have problems, please contact us (<support@charmedlabs.com>). | + | Follow the directions [[wiki:v2:Uploading_New_Firmware|here]] to upload the latest firmware onto your Pixy. If your Pixy won't accept new firmware or you have problems, please contact us (<support@pixycam.com>). |