<< return to Pixycam.com

User Tools

Site Tools


wiki:v1:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Next revision
Previous revision
wiki:v1:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon [2017/12/19 21:33]
jfrench - Imported by DokuWiki Advanced Plugin
wiki:v1:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon [2018/08/22 22:17] (current)
jfrench updated support email
Line 21: Line 21:
  
 **If you're running Windows**, bring up the [[http://​windows.microsoft.com/​en-us/​windows/​open-device-manager#​1TC=windows-7|Device Manager]] and look for Pixy. You should see something like this:\\ **If you're running Windows**, bring up the [[http://​windows.microsoft.com/​en-us/​windows/​open-device-manager#​1TC=windows-7|Device Manager]] and look for Pixy. You should see something like this:\\
-{{wiki:​img:​cd71e623ead0031af41d26f7a387e1b6b69f3eb7.jpg?400}}+{{wiki:​img:​cd71e623ead0031af41d26f7a387e1b6b69f3eb7.jpg}}
  
 **If you don't see Pixy in the Device Manager**, this is often caused by a cable issue. Try another USB cable and see if the problem persists. **If you don't see Pixy in the Device Manager**, this is often caused by a cable issue. Try another USB cable and see if the problem persists.
Line 28: Line 28:
  
 **If you see Pixy in the Device Manager, and it's normal** (no exclamation point), check to see if your computer has a Renesas USB 3.0 Host controller:​\\ **If you see Pixy in the Device Manager, and it's normal** (no exclamation point), check to see if your computer has a Renesas USB 3.0 Host controller:​\\
-{{wiki:​img:​a24b5108138b7289a93cf2c5818bfcecc838f416.jpg?400}}\\+{{wiki:​img:​a24b5108138b7289a93cf2c5818bfcecc838f416.jpg}}\\
 If you do, you may need to update the driver (you need version 2.1.16.0 or later or Pixy won't work!) You can download a recent version [[https://​downloadcenter.intel.com/​Detail_Desc.aspx?​DwnldID=19880|here]] If you do, you may need to update the driver (you need version 2.1.16.0 or later or Pixy won't work!) You can download a recent version [[https://​downloadcenter.intel.com/​Detail_Desc.aspx?​DwnldID=19880|here]]
  
 **Same deal with Fresco Logic USB Host controller** (Pixy shows up in the Device Manager, with no exclamation point):\\ **Same deal with Fresco Logic USB Host controller** (Pixy shows up in the Device Manager, with no exclamation point):\\
-{{wiki:img:6b772ddec633b646f54f3ac01039e86c37aabea6.png?400}}\\+{{:wiki:img:scrn_zpsccd6df2b.png}}\\
 You may need to update the driver - download a recent version [[http://​www.driverscape.com/​download/​fresco-logic-xhci-%28usb3%29-controller|here]] You may need to update the driver - download a recent version [[http://​www.driverscape.com/​download/​fresco-logic-xhci-%28usb3%29-controller|here]]
  
 **If you're running OSX (Mac)**, bring up the [[http://​support.apple.com/​kb/​PH6823|System Profiler]] and look for Pixy. You should see something like this:\\ **If you're running OSX (Mac)**, bring up the [[http://​support.apple.com/​kb/​PH6823|System Profiler]] and look for Pixy. You should see something like this:\\
-{{wiki:​img:​907030916e635fbb8133c65aab4ae947317f62e3.png?400}}+{{wiki:​img:​907030916e635fbb8133c65aab4ae947317f62e3.png}}
  
 If you don't see Pixy in the System Profiler, this is usually caused by a cable issue. Try another USB cable and see if the problem persists. Or move to the next step. If you don't see Pixy in the System Profiler, this is usually caused by a cable issue. Try another USB cable and see if the problem persists. Or move to the next step.
Line 57: Line 57:
 ===== 5. Reload firmware onto your Pixy. ===== ===== 5. Reload firmware onto your Pixy. =====
  
-Follow the directions [[wiki:​v1:​Uploading_New_Firmware|here]] to upload the latest firmware onto your Pixy. If your Pixy won't accept new firmware or you have problems, please contact us (<​[email protected]charmedlabs.com>).+Follow the directions [[wiki:​v1:​Uploading_New_Firmware|here]] to upload the latest firmware onto your Pixy. If your Pixy won't accept new firmware or you have problems, please contact us (<​[email protected]pixycam.com>).
  
  
wiki/v1/i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon.1513719205.txt.gz ยท Last modified: 2017/12/19 21:33 by jfrench