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wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon [2018/08/22 22:17] jfrench updated support email |
wiki:v2:i_get_the_message_-22no_pixy_devices_have_been_detected-22_in_pixymon [2020/10/05 19:45] (current) jfrench [3. Check to see if the device driver is loaded, or if there's a device driver issue.] |
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- | **If you don't see Pixy in the Device Manager**, this is often caused by a cable issue. Try another USB cable and see if the problem persists. | + | **If you don't see Pixy in the Device Manager**, this is often caused by a cable issue. Try another USB cable and see if the problem persists. Also, this can be a driver install issue - try going into the driver folder (typically C:/Program Files(x86)/PixyMon v2/driver) and double clicking on the ".inf" files to manually install. |
**If you see Pixy in the Device Manager, but you see a defunct device** (a device with an exclamation point), the device driver may not have been installed correctly. This is known to happen when some anti-virus programs are enabled during installation (Avast in particular). Right-click on the defunct Pixy device in the Device Manager and reinstall the drivers by pointing to the pixy.inf file in the C:\Program Files (x86)\PixyMon\driver directory. You may need to uninstall before reinstalling. | **If you see Pixy in the Device Manager, but you see a defunct device** (a device with an exclamation point), the device driver may not have been installed correctly. This is known to happen when some anti-virus programs are enabled during installation (Avast in particular). Right-click on the defunct Pixy device in the Device Manager and reinstall the drivers by pointing to the pixy.inf file in the C:\Program Files (x86)\PixyMon\driver directory. You may need to uninstall before reinstalling. |